Shipping and Returns
We offer free UK shipping with any order of £225 or more.
EU and Rest of the World shipping is delivered using Royal Mail's Tracked & Signed service.
When your order is ready to be dispatched, an email with your tracking details will be sent, this will allow you to follow your order’s journey.
Shipping times:
-
UK orders - should arrive 1 to 3 working days after dispatch.
- EU orders - should arrive 3 to 5 working days after dispatch.
- Rest of World orders - should arrive up to 7 working days after dispatch.
Once expedited you will receive an email with your tracking details and expected time of delivery. In the unlikely event that your delivery failed and your purchase was returned to us, we would need to re-charge you, for shipping to you a second time.
For any queries, please email info@roywear.com
Customs, Clearance & Duties Fees:
As a small business we are unable to cover the cost of customs, clearance or related duties so kindly notify you that these related costs are your responsibility.
Returns:
Our fabric, making process and factory work very hard to ensure that all the elements to our M1 and M2 garments are perfectly and beautifully executed to the highest standards and quality, for you to truly love. However, if you have had a change of heart and would like to return your order, we accept returns within 28 days of delivery.
Please consult our Terms and Conditions for further information.
Return address is: V Thrillo Limited, 125-127 Mare Street, London, E8 3RU, United Kingdom.
All orders are shipped with a Returns Form, so please ensure that this form is completed and included in your return. If you have misplaced this form you can include a note with: your name & order number. Please note that without this information your exchange / refund will take longer to process.
International Returns:
If you are sending back your purchase from outside of the UK, please clearly mark the parcel as a 'Customer Return'. Otherwise, the return will be charged import duties and this fee will be deducted from your refund.
Refunds:
If you would like to return your purchase, we can only offer a refund if your item(s) is/are returned in an unworn condition and in the original packaging. You will need to return your purchase to us within 28 days of it arriving with you. Your return would need to be fully tracked, and tracking details sent to us at info@roywear.com. Along with your order number, full name and reason for the refund no later than 14 days after receipt of your order.
Exchanges:
We cannot promise that your request for an exchange will always be possible, but the earlier you ask us, the more likely it is that we can accommodate your request. Please start by sending us an email to info@roywear.com with your original order details along with your exchange request.
If the alternate size and or colour is available we will complete your exchange. If that is not possible, we will make a refund excluding shipping, customs and import duties. For international exchanges, we will need to charge shipping costs for replacement garments, as a small business we are unable to cover this cost.
NB: Please include a note with your name and the size / colour you would like, so we can process your exchange as quickly as possible.
What happens with my returned garments?
Garments returned to us in perfect condition will be returned to our shop. Our returned Roys always find a good home. So far, we've got a 100% success rate in 'rehoming' returned Roys :)
The Small Print
As a small business we are not able to cover the cost of returns postage so we ask you to send it back using tracked postage. Once a returned purchase is back and checked over, refunds will be made within 1-3 working days. Once we receive your return, we will inspect it to make sure the item(s) has / have not been worn, and is in a new condition. If for any reason your return did not meet our standards, we would contact you directly via email. If you have returned a purchase in an un-sellable condition, we would return it to you and no refund would be issued to you. If it needs to be professionally cleaned, the fee would be deducted from any refunds owed. That's never happened, however we hope you understand our reasons for putting this in the small print.
